Prior to joining EHL , Shan completed an internship at The Ritz-Carlton Hotel in Tokyo, Japan. Subsequently, she undertook a cross-departmental internship in Sales, Public Relations, and Business Development Departments at Design Hotels in Singapore.
Through these experiences, she gained a deeper understanding of uncovering customer needs and designing exceptional service experiences for clients. Moreover, she accumulated valuable knowledge and insights into the multicultural aspects of the hospitality industry.
Academic Audit and Gap Analysis; Research and Analytical; Service Excellence; Business Development; Curriculum Design
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